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Terms of Service

Last Updated: 16 November 2025

Table of Contents

  1. Introduction and Acceptance of Terms
  2. About StallSync
  3. Account Creation & Eligibility
  4. Subscription Plans & Billing
  5. Marketplace Payments (Stripe Connect)
  6. Refunds, Cancellations & Disputes
  7. User Responsibilities & Conduct
  8. Document Uploads & Verification
  9. Platform Availability & Technical Issues
  10. Anti-Circumvention Policy
  11. Data Protection & Privacy
  12. Limitation of Liability
  13. Indemnification
  14. Right to Suspend or Terminate Accounts
  15. Changes to Terms
  16. Governing Law
  17. Contact Information

1. Introduction and Acceptance of Terms

Welcome to StallSync. By accessing, registering for, or using the StallSync platform (the “Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you must discontinue use of the Service immediately.

If you are using StallSync on behalf of a business or other legal entity, you confirm that you have authority to bind that entity to these Terms.

2. About StallSync

StallSync is an online platform designed to help event hosts and stallholders (including food vendors, craft vendors, and other market participants) discover each other, communicate, and complete bookings.

StallSync:

  • Acts solely as a marketplace facilitator and technology provider
  • Is not a party to any contract formed between event hosts and stallholders
  • Does not own, manage, or operate any events
  • Does not verify or certify stallholders, documentation, or event listings

The contractual relationship for event participation exists exclusively between the event host and the stallholder.

3. Account Creation & Eligibility

To use StallSync, you must:

  • Be at least 18 years old
  • Provide accurate and truthful information during registration
  • Keep your login details secure and confidential
  • Not create accounts on behalf of others unless authorised

StallSync may suspend or terminate any account that violates these Terms or poses a risk to users or the platform.

4. Subscription Plans & Billing

4.1 Free Trial

All new users receive a 30-day premium trial which:

  • Starts immediately upon successful registration
  • Requires no payment details
  • Ends automatically unless a subscription is purchased

4.2 Subscription Plans

Stallholder Plans:

Standard: £4.50/month or £45/year

Premium: £7/month or £70/year

Event Host Plans:

Standard: £8/month or £12/year

Premium: £12/month or £120/year

Prices include applicable UK taxes.

4.3 Billing Terms

  • Monthly plans renew automatically every month
  • Annual plans renew once per year
  • Payments are taken in advance for each billing period
  • Users may cancel at any time; cancellations apply to the next billing cycle

5. Marketplace Payments (Stripe Connect)

5.1 Stripe as Payment Provider

All payments made through StallSync are processed by Stripe via Stripe Connect. StallSync:

  • Never holds user funds
  • Is not a payment provider or money transmitter
  • Has no control over Stripe's processing times, reviews, or holds

5.2 Event Host Responsibilities

Event hosts must:

  • Complete Stripe Connect onboarding to receive payouts
  • Set their own stall prices
  • Absorb all transaction fees
  • Comply with Stripe's terms, acceptable use policy, and verification requirements

5.3 Stallholder Payment Terms

  • Payment is taken when a stallholder confirms a booking
  • Funds are transferred directly to the event host's Stripe Connect account
  • Stallholders have a 24-hour window after the event ends to raise a dispute

5.4 Negative Balances

If a dispute, chargeback, refund, or Stripe action results in a negative balance, the affected user authorises Stripe to recover the debt from future payouts. StallSync is not responsible for covering negative balances.

5.5 Failed or Delayed Payouts

StallSync is not liable for:

  • Stripe payout delays
  • Verification failures
  • Banking issues
  • Fraud checks or compliance reviews

6. Refunds, Cancellations & Disputes

6.1 Cancellation by Stallholder

Refund amounts are determined by the cancellation policy tier selected by the event host at event creation. Three tiers are available:

Flexible: 30+ days — 100% refund; 15–29 days — 50% refund; under 15 days — no refund

Balanced: 60+ days — 100% refund; 30–59 days — 50% refund; under 30 days — no refund

Firm: 60+ days — 50% refund; under 60 days — no refund

The applicable tier is shown to stallholders before they confirm their booking and is recorded in the event contract.

6.2 Cancellation by Event Host

  • Full refund to stallholder regardless of timing

6.3 Timing of Refunds

Refunds are processed through Stripe and typically take 5–7 business days. Since funds are transferred directly to the host, refunds after payout may be recovered from the host's future payouts or Stripe balance.

6.4 Disputes

If either party raises a dispute within 24 hours of the event ending:

  • StallSync may request evidence from both parties
  • StallSync may initiate a refund from the host's Stripe account at its sole discretion
  • StallSync may facilitate resolution between the parties

StallSync is not responsible for resolving disputes relating to attendance, event quality, documentation, or suitability. These must be resolved between the event host and stallholder.

7. User Responsibilities & Conduct

7.1 User Standards

Users agree to:

  • Provide accurate information
  • Honour confirmed bookings
  • Communicate professionally
  • Follow event rules and legal requirements
  • Upload genuine and valid documents

7.2 Prohibited Behaviours

You must not:

  • Upload illegal, harmful, abusive, or fraudulent content
  • Impersonate another person or business
  • Interfere with the platform or attempt unauthorised access
  • Use automated scripts or bots
  • Bypass or circumvent platform fees
  • Solicit off-platform payments after being connected on StallSync
  • Post misleading listings or documentation

8. Document Uploads & Verification

8.1 Platform Role

StallSync provides a secure method for users to share documents but does not:

  • Verify the accuracy
  • Endorse the content
  • Guarantee the adequacy of documentation

8.2 User Responsibilities

Stallholders must ensure their documents are accurate, current, and legally compliant. Event hosts must verify that documents meet their requirements.

8.3 Sensitive Information

Users must not upload unnecessary sensitive personal data.

9. Platform Availability & Technical Issues

StallSync aims for high availability but does not guarantee uninterrupted service. Downtime may occur due to:

  • Maintenance
  • Technical issues
  • Third party outages (including Stripe, hosting providers)

StallSync is not liable for losses resulting from downtime.

10. Anti-Circumvention Policy

Users may not:

  • Arrange bookings or payments outside StallSync after being introduced through the platform
  • Use StallSync solely to obtain contact information and then transact off-platform

Violations may lead to account suspension.

11. Data Protection & Privacy

Personal data is processed in accordance with the StallSync Privacy Policy. Users must:

  • Comply with applicable data protection laws
  • Only share necessary personal information
  • Respect confidentiality of documents and communications

12. Limitation of Liability

12.1 Platform Role

StallSync is not liable for:

  • Event cancellations
  • No shows
  • Documentation errors
  • Quality or legality of events or stalls
  • Any contractual disputes between hosts and stallholders

12.2 Financial Liability Cap

StallSync's total liability is limited to the fees paid by the user in the previous 12 months.

12.3 Exclusions

StallSync is not responsible for:

  • Indirect or consequential losses
  • Loss of revenue, profits, or goodwill
  • Delays, holds, or issues caused by Stripe or third party providers

13. Indemnification

Users agree to indemnify and hold StallSync harmless from any claims arising out of:

  • Misuse of the platform
  • Breach of these Terms
  • Uploaded documents or listings
  • Off-platform agreements or misconduct

14. Right to Suspend or Terminate Accounts

StallSync may suspend or terminate accounts that:

  • Violate these Terms
  • Pose a security risk
  • Engage in fraud or misuse
  • Circumvent platform fees

15. Changes to Terms

StallSync may update these Terms from time to time. Users will be notified of material changes via email or platform notification. Continued use of the Service constitutes acceptance of updated Terms.

16. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be handled by the courts of England and Wales.

17. Contact Information

For questions or concerns about these Terms, please contact:

StallSync (Muckifoot Studios Ltd.)

Email: hello@stallsync.co.uk

Company No. 16838457 – Registered in England and Wales

© 2025 Muckifoot Studios Ltd. All rights reserved.
Trading as StallSync.